Every Intiwave device ships with a hygiene seal. If the seal is intact, you can return the device for a full refund of the product price within 30 days of delivery.

Once the hygiene seal is broken, the device cannot be returned just because you changed your mind. These are intimate products, and for health reasons we cannot take them back for resale. This never affects your rights if the device is faulty — see section 3.

Unsealed accessories (such as the charging cable) can be returned with the device even if you have taken them out of their packaging.

To start a return, email support@intiwave.com with your order number. We will send return instructions, including the address to send it to. Please do not send anything back before we reply.

Return shipping is at your cost. We refund the price of the product; the original delivery charge is not refunded, except where the law requires it (see section 2). If the device is faulty, none of this applies — see section 3.

You also have a legal right to withdraw from your purchase within 14 days of delivery without giving a reason. This applies to crowdfunding rewards too. To use it, tell us clearly — by email to support@intiwave.com, or using the model withdrawal form at the end of this page. We will refund the price and the delivery cost, up to the cheapest standard delivery we offered, within 14 days of hearing from you; we may wait until we receive the device or proof that you have sent it.

The right of withdrawal does not apply once the hygiene seal has been broken after delivery, because the device is a sealed good that is not suitable for return for health protection and hygiene reasons.

You pay the direct cost of returning the device. You are responsible for any loss in value caused by handling the device beyond what is needed to see what it is and how it works.

If your device arrives damaged, does not work, or develops a fault, contact us at support@intiwave.com with your order number, the device's serial number, and a short description. A photo or video of the device helps — we will never ask for images of you. If the parcel arrives damaged, please tell us as soon as you can so we can claim from the carrier; reporting late does not reduce your rights. We will first try to fix the problem remotely — many issues are solved by a reset or an app update. If that does not work, we will replace the device, or repair it, at no cost to you, including shipping both ways. If we cannot do either within a reasonable time, we will refund you.

Opening the hygiene seal never affects any of this.

Yinbo Intelligent Technology (shenzhen) Co., Ltd gives a 1-year limited warranty on Intiwave hardware, starting on the date you receive it. It covers defects in materials and workmanship under normal use. A replacement device is covered for the rest of the original period, or 90 days, whichever is longer.

It does not cover: normal wear; damage from accidents, misuse, or use against the product instructions; or damage caused by repairs or modifications not made by us. Opening or disassembling the device voids this warranty. (Breaking the hygiene seal does not.)

It covers devices bought from intiwave.com or an authorised Intiwave retailer, and devices received as an Intiwave crowdfunding reward. To claim, follow section 3. The warranty applies in the United States, the EU/EEA, the United Kingdom and Switzerland; elsewhere, your rights under local law apply.

Your legal rights come first. This warranty is in addition to your rights under consumer law, and does not limit them. In the EU, EEA, UK and Switzerland, the seller is legally responsible for faults that show up within at least two years of delivery, and you can claim repair or replacement free of charge whether or not this warranty applies.

For customers in the United States: this is a limited warranty. Any implied warranties, including merchantability and fitness for a particular purpose, are limited to the duration of this written warranty. Some states do not allow limits on how long an implied warranty lasts, so this limit may not apply to you. This warranty gives you specific legal rights, and you may also have other rights which vary from state to state.

If you received your device as a Kickstarter or PledgeBox reward, sections 3 and 4 apply to you exactly as they apply to customers of intiwave.com, starting from the date you receive it.

You can cancel your reward for a full refund until your order is locked for shipping in PledgeBox. After your device has been delivered, section 1 does not apply to crowdfunding rewards — a reward is not a retail purchase — but if you are in the EU, EEA, UK or Switzerland, your legal right of withdrawal in section 2 applies in full.

Refunds go back to the original payment method. Crowdfunding rewards are refunded through the platform you pledged on.

support@intiwave.com · Yinbo Intelligent Technology (shenzhen) Co., Ltd, 403-B033, Huarong Building, 178 Mintian Road, Fu'an Community, Futian Street, Futian District, Shenzhen, Guangdong 518000, China. The returns address for your region is sent with your return instructions.